You may have read my post from Friday about SEMRush charging me $211 for Semrush One Starter after I completed what appeared to be a full cancellation on their website. For those who missed it: their cancellation process has a hidden second step. After you cancel on the website, they send a confirmation email you have to click separately to actually finalize it. Miss that email and you're silently re enrolled as a paying customer. When I contacted support immediately, they refused to refund, twice, citing their policy on monthly memberships. I'm done asking nicely. Here's what I'm doing, and if you've been affected, I'd encourage you to do the same. I've included the direct links and phone numbers for everything so there's no excuse not to file. The more complaints that land on the same desks about the same practice, the harder it becomes for them to treat these as isolated incidents. 1. Chargeback through your bank Call the number on the back of you...
TLDR; Online (and offline) retailers that sell our products out rank us on Google, even when searching our name/products specifically, our website does not appear. We are a skincare brand based in the UK and collaborate with a number of retailers who sell our products both on and offline (in chain stores across the country). When we set up our online shop (Shopify) 2 years ago, we were visible on Google search, but now when searching our name or our product titles, we are no where to be seen. Not even on the 20 pages Google provides. Obviously, this has severely impacted our online sales, and we need to find a way to restore our domain authority, if that’s even a real thing. We have tested our pages on Lighthouse and got a 100 SEO score. We have sufficiently setup meta titles, descriptions, image alt-text, url redirects, robots txt, blogs with key words/phrases, and now we are desperately running out of ideas... We’re trying to get our domain on other reputable sites and blogs, bu...