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Please Help! My Google Listing was suspended and business marked closed

Hello,

I run a business which operates heavily online. Much of our business comes from being ranked very high on Google ranking. We are the dominant player in our town. I don't want to go into specifics of our business here for privacy reasons. Hope you understand.

Our business hired a company to do our web admin and SEO work. This initially worked very well but over the years, our website had been compromised several times and support was not provided swiftly affecting our daily business. Currently, we sense the present firm is doing all it can to milk us for money. moreover, we think they have sensed that we might be looking to move our business to a different provider.

Basically, the following events have occurred and I'm wondering if there is any way I can dig up some evidence to gather some logs as to what has been happening.

  • All of a sudden I received an email a few days back from Google saying "your business has been marked closed". Can this actually happen with someone having access to my Google business account? Is this malicious activity I should be concerned about?
  • 15 mins later, I received another email suspending my account from the google listing
  • The web admin/SEO has acted very suspiciously by not contacting since the Google suspension over the past 2 weeks as they should really have been aware of the google listing problems as they deal with the SEO. When I mentioned this recently, he's gone very cold with no real responses.
  • Furthermore, my website has suddenly started to develop problems with user inputs field data not working
  • I have contacted Google to get my business relisted but they haven't yet responded and my google listing remains suspended.

Our business is really suffering. Reading the above, is there any help anyone could provide for me to dig up any logs to use as evidence or to get an understanding of what is happening? I have full access to the Google business account and I've now removed the current company who were added under the users as 'managers' to manage 'Google my business

Note - I don't own the source code or have access to where my website is hosted. This is one mistake I am changing for the future website as currently I have no transparency.

submitted by /u/TJTravels_48
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from Search Engine Optimization: The Latest SEO News https://ift.tt/qjkEi49
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