Otterly says a competitor has "100% likelihood to buy." From 15 prompts over 14 days. How are you defending numbers like this to clients?
Was poking at Otterly and exported a full brand report for a random SaaS to see what a client would actually receive. 10 pages.
Some things that stopped me:
- Page 5 has a "Likelihood to buy" column. Semrush 100%. Writesonic 92%.
No idea where that comes from. Sample was 15 prompts over 14 days.
- One competitor had 1 mention total and got reported as "1% share of voice."
One observation, printed as a percentage.
- The brand I ran it for is invisible, so pages 3, 4 and 9 are just
columns of zeros. "Top 10 prompts by brand mentions" - all 0.
- One heading literally reads "My top 0 URLs".
- It lists the prompts but never shows what ChatGPT actually said.
So there's nothing in the document a client could check.
Not dunking on Otterly specifically, every tool I've looked at does
roughly the same thing. But it got me wondering about the day-one
problem: a new client is invisible by definition, that's why they
hired you. So the first report you ever send them is a page of zeros
next to a competitor at "100%".
Two things I'd genuinely like to know from people doing this for clients:
Do you send the tool's report as-is, or rebuild it in Looker /
Sheets / Slides first? Trying to work out if anyone actually ships
these PDFs.
Has a client ever pulled out their phone, typed one of the tracked
prompts, seen nothing, and asked you what they're paying for?
What did you say?
Happy to share the PDF if anyone wants to see it.
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